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How to reset a user's two-factor authentication?

This article will teach you how to reset a user's two-factor authentication?

You must have administrator privileges to update user settings.  If you don’t have access, please contact your company’s Super Admin.

These steps will allow your user to set up their two-factor authentication again.

  1. Log onto your account, which will take you to the dashboard;

           

      2. Once selected you will be taken to the list of users;

       

        You can access the user’s profile by either clicking a user’s name to open their profile or              using show filters and add their email to locate their profile;

         

       3. When you have located your user’s profile you will see their details, as below;

         

      4. On the right hand side in the profile you will see a edit icon by “Authentication Method”,              click on the edit icon;

         

      5. Once you have selected the edit button, you will be taken to;

       

      6. You will select “Remove”, by doing this it will disable the 2FA on your user’s account.  This            will then prompt the user to set it up when they next login to their account.