This website is operated by Paid Ltd, a private limited company incorporated and registered in England and Wales with company number 10727629 whose registered address is at 140 Coniscliffe Road, Darlington, DL3 7RT.

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you
  • what we do with your information, and
  • who your information might be shared with.

Who we are

Paid Ltd ('we' or 'us') are a 'data controller' for the purposes of the applicable UK data legislation, (ie we are responsible for, and control the processing of, your personal information).

What information we collect?

1. Personal information provided by you

We will collect and process the following personal information about you that you submit when you register to use our website and subscribe to our services:

  • Your name
  • Your address
  • Your phone number
  • Your email address
  • Your bank details

2. Personal Information we collect about you

When you visit our website, we will automatically collect the following information:

Technical Information:

  • Your IP address used to connect your computer to the Internet
  • Your login information
  • Browser type and version
  • Operating system and platform

Information about your visit:

  • URL
  • Page response times
  • Download errors

3. Information we receive from other sources

We work closely with third parties such as:

  • credit reference agency Experian
  • payment services company Global Pay

We may receive information about you from them, if we do we will use this information in line with this policy.

4. Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;
  • receive on his/her behalf any data protection notices; and
  • give consent to the transfer of his/her personal data outside of the United Kingdom.

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

For further information on our use of cookies, please see our Website cookie policy.

How will we use the information about you?

We collect information about you so that we can:

  • identify you and manage any accounts you hold with us;
  • process payment(s) to you;
  • conduct research, statistical analysis and behavioural analysis;
  • carry out customer profiling;
  • if you agree, let you know about other products or services that may be of interest to you—see 'Marketing' section below;
  • detect and prevent fraud;
  • do a credit check—see 'Credit checking' section below;
  • customise our website and its content to your particular preferences;
  • notify you of any changes to our website or to our services that may affect you;
  • carry out security vetting; and
  • improve our services.

Marketing

We would like to send you information by post, email, telephone, text message (SMS) or automated call about our services which may be of interest to you.

Other businesses which we have selected carefully (ie insert the names of the organisations or specify the type of third party) may also send you similar marketing messages, depending on what you agree with us.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you sign up for an account. Click here to see what this form looks like.

If you have consented to such receive marketing from us, or other businesses, you can opt out at any time. See 'What rights do you have?' below for further information.

Credit checking

We may do a credit check on you to prevent and detect fraud and money laundering.

Our search will be recorded on the files of the credit reference agency.

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

If you want to see your credit file, please contact the credit reference agency which we use: www.experian.co.uk

Who your information might be shared with

  • We may disclose your personal data to:
  • credit reference agents—see 'Credit checking' above;
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity; and
  • our business partners in accordance with the 'Marketing and opting out' section above.

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and user name that are unique to you;
  • we store your personal data on secure servers; and
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when this technology is in use).

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'How can you contact us?' below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

What rights do you have?

Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (see 'How can you contact us?' below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • email, call or write to us (see 'How can you contact us?' below)
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with.

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (see 'How can you contact us?' below). You can also click on the 'unsubscribe' button at the bottom of the email newsletter. It may take up to 5 days for this to take place
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to contact@paid.co.uk or write to us at: 140 Coniscliffe Road, Darlington, DL3 7RT or call us on 01642 683495

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

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